Helping You Protect What Matters Most

With cybersecurity incidents and data breaches on the rise, we know online security is on your mind. Rest assured, at Transamerica, we employ sophisticated safety measures to protect your accounts. Learn more about our multi-layered approach to security and the steps you can take to help safeguard your sensitive information.

Steps You Can Take to Safeguard Your Data

We take a multi-layered approach to protecting your data, but you also play an important role. Here are some important steps you can take today to safeguard your personal data.

Create complex passwords and change them frequently.

Wherever possible, use complex passwords of at least eight characters and mix numbers, upper- and lower-case letters, and symbols. Make your passwords unpredictable and change them often. Avoid using the same password for multiple sites, and don't use names, dates, or words related to you.

Take advantage of security features.

Many websites offer optional advanced security features to help increase the security of your account. This could include the ability to provide answers to security questions, configure additional email or text notifications for activity on your account, or opting to have a one-time passcode sent to your phone or email. We recommend taking advantage of these additional protections when they’re available.

Update security software and run regular virus checks.

Good protection software provides 24/7 online safety against malicious software by preventing harmful malware from coming into contact with your computer system. Outdated software makes you vulnerable to attack, so keep your software — including your operating system, web browsers, and apps — updated to protect against the latest threats.

Beware of phishing scams.

Reputable companies won't request confidential information or ask you to reset a password through email. If you get a request like this, it’s likely a phishing scam. Be cautious about opening attachments or clicking on links in emails or texts. These links could harm your computer, expose personal data, and compromise other information stored on your device. Instead, verify the URL of the company’s website, open a new browser window, and type the verified URL directly into the address bar.

Social Security fraud and Medicare scams.

Social Security and Medicare scammers are generally seeking a few pieces of highly confidential information, including your birth date, birth place, Social Security number, mother’s maiden name, or your credit card and bank account numbers. Never give this information to anyone before verifying that the person you’re speaking to is legitimate. Social Security and Medicare officials will never call to request personal information unless you’ve given them permission in advance.

Learn more about preventing elder fraud.

Exercise caution and be familiar with IRS practices.

The IRS will never initiate contact through email, text messages, or social media channels to request personal or financial information. Communications are strictly sent via physical mail. If you are contacted in any other manner by someone claiming to represent the IRS, it is a scam. Learn more about avoiding tax scams and stay informed about best practices by visiting

Review accounts and credit reports regularly.

Use available confirmations and alerts to catch anything suspicious in real time. Unusual or unauthorized activity could indicate that someone has stolen personal details or committed fraud. That's why it's important to monitor your account statements and credit profiles. You can get a free copy of your credit report each year by visiting

Be cautious on public networks.

When using public WiFi, always connect to a secured network whenever possible. Don't access your bank accounts or sensitive personal data on unsecured public networks (think coffee shops and airports). These can be risky even on secure networks, so always use your best judgment.

Retirement security

Transamerica is committed to the privacy and security of your information and works to monitor suspicious activity to keep accounts safe. We feel so strongly about the security of your account that we pledge to cover any losses due to unauthorized account activity that occur through no fault of your own in any covered Transamerica account. Review our customer security policy for more information.

Contact Us

If you suspect fraud or identity theft, call us immediately at 800-797-2643.

Identity Theft Checklist

Think you’ve been a victim of identity theft? Take the following steps immediately:


Report fraud or identity theft

File a report with the Federal Trade Commission at or by calling 877-FTC-HELP.


Contact your creditors’ fraud departments

Explain that someone stole your identity and ask them to close or freeze your accounts.


Change passwords and monitor accounts

Change logins, passwords, and PINs for all of your accounts. Make sure you review your financial statements and credit reports for additional unauthorized charges.


Report to local police

Provide the police a copy of your FTC Identity Theft Report, photo ID, proof of address, and any proof you have of the theft.


Contact credit bureaus

Contact one credit bureau to add a free fraud alert to your account. The bureau is then required to contact the other two.

Equifax | 888-766-0008
Experian | 888-397-3742
TransUnion | 800-680-7289


Freeze your credit

A credit freeze, also known as a security freeze, is the best way to help prevent new accounts from being opened in your name. It’s free to freeze and unfreeze your credit, and it won’t affect your credit score. To freeze your credit, contact the three credit bureaus:

Equifax | 800-685-1111
Experian | 888-EXPERIAN (397-3742)
TransUnion | 888-909-8872


Call Social Security fraud hotline

Report Social Security fraud by calling the Social Security Administration Fraud Hotline at 800-269-0271.

The hyperlinks or referenced websites may forward you to a third party site. Transamerica does not control, guarantee, endorse, or approve the information, products, services, or any content maintained by third parties. Transamerica expressly disclaims any responsibility for the content, accuracy, and quality of the products and services advertised on the third party sites. The third party content should not be interpreted as legal, tax, or investment advice.